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Biography
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Mike
Crosswell, Director of
Customer Management Solutions Ltd. and associate of Price
Waterhouse, has for over 15 years been at the forefront of
customer management strategy development and implementation.
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Twelve
years at Mars culminated with Mike in the role of
European Quality and Customer Service manager.
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In
1990 Mike joined United Technologies Carrier as Director of
Quality and Customer service. In this role he was responsible for
managing a major customer focused change programme involving 6,000
employees in 27 companies throughout Europe and the Middle East.
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In
1993 as a senior manager for Price Waterhouse he managed an
international team of consultants across Europe to successfully design and implement customer management programmes for clients
which included British Aerospace, BP Oil, United Distillers, Irish
Gas, Eastern Electricity, Barclays Insurance, Allied Lyons and Midland
Bank.
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In
1996 Mike formed his own consultancy practice, Customer Management Solutions Ltd. Mike has consistently
offered his clients the process improvements to unlock, improved
customer profitability, reduced operating
costs, superior market performance and improved customer retention, in
increasingly competitive markets. He has extensive experience in the
facilitation of senior management change workshops with blue chip
clients in the USA, South Africa, the Middle East, the Far East,
Australia and Europe.
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Mike
has successfully established a European customer management database
for BENCHMARKING and Best Practice evaluation. The database contains
the profile of over 50 business units from retailers to oil majors and
banks to utilities.
Mike Crosswell
AppleTree Cottage
Charter Alley
Tadley
Hants
RG26 5PZ
United Kingdom
Phone: +44 1256 851666
Fax: +44 1256 851666
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Mike Crosswell