Ø Eric focuses on performance improvement and achieving breakthrough business results.  He has global expertise in enabling complex businesses to create highly motivated teams that deliver profitable growth and stretch goals.  His specialty is in transforming an organization’s customer and enterprise performance.  Examples of his work include:

Ø Start-up strategy and launching revolutionary customer program that generated $45 million the first year, with 5-year growth exceeding $350 million.

Ø Transformed global strategy for a $500 million business.  In 22 months, achieved the highest profit, growth, customer & employee satisfaction in corporation’s 37 business units.

Ø Mentored the implementation of a customer value system to turnaround a $430-million business.  Within one year, produced a $25 million profit swing.  

Ø Led market team in evaluation of patented technology.  This validation contributed to a joint venture with a $2+ billion valuation at formation.

Ø Prior to starting SYNECTION, he held business leadership roles and was the Global Director of Business Education for two Fortune 100 firms, leading a variety of workforce practices to redefine how these companies competed in the marketplace. In leadership development, he has taught value creation worldwide to every business function, and level. He also held business leadership positions at GE, Dow Chemical, and Allied Signal.

Ø Eric is also affiliated with Accelare, the pioneers in Enterprise Process Management, whose clients include Harvard Pilgrim Healthcare, Children’s Hospital of Philadelphia, Fidelity Investments, and American Express.

Ø Currently, co-authoring with J. Nicholas DeBonis and Phil Allen, Value Based Marketing for Bottom-Line Success, which is scheduled to be released by McGraw-Hill in fall 2002.  Eric’s next book shares a provocative leadership analogy to help leaders face today’s challenges.  It is targeted for 2003.

e-mail: EWBalinski@aol.com    or: eric.balinski@accelare.com